Frequently Asked Questions
Everything you need to know about your TVS Official Store shopping experience.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take up to 10-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our Returns Portal, enter your order number, and print your prepaid shipping label to send the item back in its original condition.
Are your clothing items true to size?
Most of our apparel follows standard international sizing. However, we highly recommend checking the specific size guide located on each product page to ensure the perfect fit for your body type.
Which payment methods do you accept?
TVS Official Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my shipment once it has been sent?
Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you restock items that are sold out?
Popular items are often restocked within 2-4 weeks. You can sign up for 'Back in Stock' notifications on the product page to be the first to know when your favorite pieces return.